On-Site Training & Premier Support Ensuring Success in Every Test
Our team is committed to fostering your laboratory staff’s mastery of Paracelsus, delivering comprehensive expertise and support that enhance management efficiency and guarantee quality test outcomes.
Equip Your Lab for Rapid Deployment and Continuous Performance
Paracelsus’ specialized on-site training is designed to expedite your laboratory’s start-up phase, allowing you to commence testing and generate revenue swiftly. Coupled with our premier support, we help maintain your lab’s momentum by minimizing downtime, ensuring a seamless operation that maximizes profitability and enhances service continuity.
Long-Standing Service Excellence
With nearly two decades of service, ACT Innovations continues to offer an LIS environment that is intuitive, stable, and secure, ensuring reliability in every aspect of your lab’s operations.
Flexible Training and Documentation
Receive comprehensive training for your in-house trainers along with both digital and printed user manuals, giving you the flexibility to conduct staff training efficiently and according to your lab’s schedule.
Accessible Expert Helpdesk
Our world-class helpdesk is just a call or click away, providing expert assistance for any issue, from simple questions to complex troubleshooting, ensuring uninterrupted operations in your laboratory.
Accelerated Operational Readiness
Our on-site training fast-tracks your team’s proficiency, swiftly enabling the use of analyzers and accelerating your lab’s journey to revenue generation.
Customer-Endorsed Support
Hear the success stories directly from our clients who praise the exceptional value and responsiveness of Paracelsus’ customer support team.
Broad Analyzer Expertise
Benefit from our extensive experience in installing a diverse array of screening and confirmation analyzers, ensuring a flawless setup for precise diagnostics.
Extended Hours & Immediate Assistance
Access our live support team from Monday to Friday, 8 AM to 7 PM ET, and connect instantly with a representative for immediate, expert assistance.